Sometimes I visit my website to see if there is anything NEW.

JK Keller

born 1976
lives & works in New York, NY
website@c71123.com
about JK

Three “Great” Verizon Experiences? … !

Glass-Golf page from Verizon phone book

I’m thinking about getting new glasses soon and because my brain’s a little slow lately, I looked in the Verizon SuperPages (Yellow Pages) for ‘Glasses’. I knew this wasn’t going to be the right word, but they usually have a handy ‘for glasses, see optical-retail’ listing. I find the Glass-Golf page and look!, there’s an illustration of a pair of glasses in the leftover design space. I look over the page and there is no listing for glasses. Huh. I look back at the illustration and the text actually states it’s easy to find glasses or whatever you’re looking for in the SuperPages. No mention of ‘optical’, ‘eyeglasses’ or anything. I found this to be really hilarious. You can see all of Page 412 GLASS-GOLF and see for yourself.

That was two days ago. Last night (and this morning again) I called Verizon to set-up a disconnect service date. I got the automatic messaging system. Pressed 1 for English. “Verizon is here to… blah blah blah. This menu has five options. Please choose the one that best meets your needs.”…”This menu has five options. Please choose the one that best meets your needs.”…”This menu has five options. Please choose the one that best meets your needs.” Over and over. I just press a number. It takes me to another menu that tells me options 1 and 2 and gets caught on telling me about option 2, over and over again. This made me extremely mad at the time, but afterwards I could appreciate the distinctly technological glitch.

And finally, while not known for excellent customer service, I had an unusually pleasant experience on the phone with an operator at Verizon (once I found a human-attended phone number). She was so nice, asking me about going to school and all that as we waited for the system to do its things. I left feeling decent. How bizarre.

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Added: 2005 Jul 14 @ 19:50
Updated: 2007 Jan 31 @ 22:58
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7 Responses to “Three “Great” Verizon Experiences? … !”

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On July 14th, 2005 at 21:52, Chris said:

OK, So when are you ggonna shave your head again? We’re waiittttingggg
On July 15th, 2005 at 12:42, jk said:

You must have come from The Buzzboard.

You’re ggonna have to waiitttt for at least twenty-two more months. Did I ever tell you that patience is a virtue?
On July 15th, 2005 at 17:34, Kendra said:

I think the shaved head is a good look for you but I also like how you are wearing your hair now.
Kendra –
On July 16th, 2005 at 06:58, jk said:

Oh, Kendra and Chris… how can I respond to you personally when you leave me with fake e-mail addresses?

This user doesn’t have a yahoo.com account

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On July 16th, 2005 at 18:51, Kendra said:

My email is not fake.
Kendra
On July 16th, 2005 at 18:58, Kendra said:

oops…sorry, I put down the wronge address. Try is now smart @ss :) LOL
Kendra
On July 25th, 2005 at 02:59, Maureen said:

Hmmmm… Spastic typing. My absolute favorite.

I find this post on Verizon particularly humorous in a rather pathetic way. We have had the most absurd month with SBC. (”Absurd” being my current favorite word.) After the initial call on June 29th to begin the transfer of DSL and phone services to another house, we finally have a dial tone, but still lack a DSL signal. SBC has absolutely amazed me by screwing up everything that they could possibly screw up. I’ve lost count of their empty guarantees and apologies, as they seem to arrive daily. Though, I have to admit that their customer service reps were the only employees we were somewhat happy to talk to simply because they were the only people that seemed to have their act together. It’s a wonder SBC is still in business.